Client care

Let's talk.

Whether it's a sizing question, an order already on its way or a press enquiry — a real person reads every message and answers within one business day.

Email
care@velnora.com
Response time
Within 24 hours
Studio hours
Mon – Fri, 9:00 – 18:00

We reply from a real inbox. No bots, no autoresponders.

  • 01

    Orders & shipping

    Tracking, delays, address changes. Have your order number ready.

  • 02

    Returns & exchanges

    30 days to change your mind. We'll walk you through it.

  • 03

    Sizing & fit

    Between two sizes? Tell us your measurements and we'll advise.

  • 04

    Press & partnerships

    Collaborations, stockists and media requests.